Internship Experience at Samsung Service Center
I carried out the Industrial Work Practice Program at the Samsung
Service Center for 6 months from 3 January 2022 to 30 June 2022. I did my
internship with 3 of my friends, namely Indra, Najwa and Diaz. We experienced a
transition in moving the Samsung office from the one located on Jalan Lamper
Tengah in January, then in February, moving to Jalan Ahmad Yani. The office was
moved because the building contract at Lamper was about to be completed and a
bigger building was needed.
During the first week, the four of us were given the opportunity to
get to know and adapt to the staff, employees, systems, environment and work
culture that exist at the Samsung Service Center. We are placed in the repair
and maintenance of household electronic devices. The work system used is in
Home Service, namely by coming to the consumer's house to make repairs on the
spot. Schedule of working hours at the Samsung Service Center from Monday to
Saturday, 08.30-17.00. The Samsung Service Center has a relaxed and fun work
culture but still disciplines number 1. Every employee, technician there has
clear work targets, we as apprentices are assigned to help with the work that
is there. The four of us were paired with 1 technician each as an apprentice
supervisor who had his own section.
After getting to know, knowing and understanding how to work at the
Samsung Service Center. I started to improve myself so I could contribute to
the Samsung Service Center. Starting from managing discipline, time management
and new habits in the office. Every day I arrive at the office at 8 am, half an
hour early to prepare for Home Service such as sweeping, mopping, preparing
tool bags and checking supporting tools and materials such as portable gas,
valves, refrigerant cans and so on. When finished, I still have some time left
that can be used to buy coffee at the convenience store and have breakfast.
At 9 o'clock I received the consumer data sheet from the technician
and then I read the address and type of damage to the refrigerator. After that
I was asked to pick up the spare parts needed in the warehouse such as filters,
evaporators, compressors and condensers. After leaving the warehouse, I
transferred my bags, spare parts and consumer data to the car to warm up the
engine. At half past 10 I left with the technician by car. In the car, we
discussed which customer's address to go to first and then while the technician
was focused on driving, I was asked to call the customer to let them know that
work would be carried out today and to ask the customer for a time and place
availability. The trip takes 30 minutes to an hour depending on the distance to
the consumer's house. When I approached the consumer's house area, I also had
to get out of the car and then approached the security guard to report and ask
for the consumer's address. After arriving at my consumer's house, and the
technician can start work. It takes 2 to 3 hours to complete the process from
welding to filling the refrigerant, so in 1 day we can repair 2 to 3
refrigerators.
Work break hours 12.00 – 13.00. in one hour it is used for midday
prayers, lunch and opening cell phones. Because during working hours, I really
don't hold my cell phone all the time, even though the technician allows it. It
was my choice to stay focused on work. We arrived back at the Office at 17.00.
After arriving at the office I rest again after a day of touring. Usually we
come home from work after maghrib prayer or even later if there is a certain
event.
I got a lot of knowledge and experience when I did my internship at
the Samsung Service Center. Also non-technical things such as increasing my
discipline, my mentality is more formed, my speaking ability has also
increased, my decision-making and maturity have become even better. This cannot
be separated from the important role of my technician, he shared many stories,
experiences, tips and tricks and taught me many things that I definitely didn't
get at school.
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